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bheed is the only platform in Latin America that integrates asset, property and facility in a modular, traceable and customizable solution. Replace multiple disconnected tools with a unified experience, built for you. With bheed, you can control your entire real estate operation from one place: rentals, maintenance, common expenses, suppliers, reports and more. Everything connected, everything automated, everything under control.
bheed. centralizes and orchestrates all processes related to the portfolio life cycle: reception, marketing, contracts, daily operation, maintenance, financial control and strategic reporting.
Everything in a single system, with complete traceability and a highly parameterizable architecture, adaptable to the specific circumstances of each client.
Designed for organizations that manage complex portfolios: corporates with operational assets, property and asset managers, real estate, multifamily, brokers and service/retail chains.
We have spent years optimizing portfolio management for leading companies in real estate, retail, services and multifamily, integrating previously dispersed operations into a single and scalable system.
The Reception Module is designed to manage and control the transfer of finished units from the construction company to the real estate company, ensuring that they meet all quality standards before being delivered to the end customer.
Review Cycles (The "R's"): The core of the system is the successive revisions, called R0, R1 and R2. Each "R" represents a cycle where the real estate team inspects the unit. If problems are found, the builder must repair them before the unit can advance to the next "R" or be released for key handover.
Plans and Agendas: The system takes the construction company's route sheet to plan delivery dates. From this, agendas are generated for the real estate supervisors, organizing when and which units they should review in the field. The system measures delays if the committed dates are not met.
Ground Application (App R2): Supervisors use a mobile application to perform physical inspections. Through it they can review their daily agenda, inspect each location and area of the unit in detail, raise observations (faults or details) by attaching photographs and comments, and close the review process using a digital signature.
Progress Control: The web platform offers a "Progress List", which is a 2D graphic representation of the building. This allows you to quickly see the status of each unit (for example, green for completed, red for pending). In addition, each unit has a timeline that details its entire scheduling and review history.
The bheed Commercial Module is designed to transform and optimize property sales and marketing operations. Through technology, it facilitates the comprehensive management of projects, potential clients, transaction monitoring and all documentation related to the purchase and sale of real estate.
Property Portal and Quote: Allows you to create a customizable virtual showcase (white label) to display the stock, integrating a web quote that delivers financial information to clients in real time.
Transaction Management: Covers the entire sales flow, facilitating the scheduling of visits, the management of reservations, promises and purchase orders, and incorporating digital document signing options. It also centralizes the preparation and management of deeds.
Real Estate CRM: Centralizes the capture and distribution of leads from multiple channels, including direct integration with Meta campaigns. It offers intelligent workflows, customizable sales funnels (pipeline) and task management for executives.
Control, Dashboard and Brokers: Includes a control panel to track key transaction milestones, organize all documentation, generate custom reports and fairly and clearly manage broker commissions.
Key Integrations: Seamlessly connects with market-leading platforms such as Real Estate Portal and Knock Knock to maximize exposure. In addition, it has two-way chatbot integration via WhatsApp for service and prospecting with complete traceability.
The bheed Delivery Module is designed to digitally, efficiently and transparently manage the process of transferring ownership to the end customer. Its purpose is to guarantee an impeccable experience, formalizing the delivery through auditable records and digital minutes that support the status of the property.
Scheduling and Coordination: Tools to organize and schedule delivery appointments, allowing the operations team to optimize their time and offer clear dates to clients.
Digital Delivery Minutes: Automatic generation of formal minutes that include the option of digital signature on the ground, legally validating the receipt of the property by the client.
Checklist and Inventory: Has structured checklists to guide the delivery journey, ensuring that each enclosure, equipment and finish of the unit is verified.
Observation Survey: In case the client detects details, the system allows them to be recorded at the moment, attaching photographs and descriptions to refer them to the corresponding team and quickly follow up.
Readings and Documentation: Facilitates the recording of initial meter readings (water, electricity, gas) and the digital delivery of all key documentation, such as owner's manuals and warranty certificates.
The bheed After-Sales Module is a comprehensive technological solution designed to manage and automate requests from owners and tenants once the property has been handed over. It simplifies the entire operational process for real estate agencies and construction companies, allowing customer loyalty through efficient, transparent service and complete traceability.
Customer Portal and Online Tickets: Users can enter their requirements detailing the problems and their availability through a web form, which can be integrated directly into the real estate agency's site while maintaining its visual identity (White Label).
Mobile Field Application: Supervisors and teachers use an agenda-type app (with On/Off line operation) to perform inspections, record diagnoses, capture compliance signatures and coordinate work directly from the site.
Agenda and Work Management: Allows you to manage and schedule technical visits for the entire team, optimizing travel and resolution times, which translates into a significant reduction in operational and administrative costs.
Dashboard and Centralized Control: A control panel allows you to monitor in real time the status of all tickets (open, closed, postponed, on or off deadline) and control the contracts and guarantees associated with the different suppliers and subcontracts.
Customer Satisfaction and Reports: The system generates more than 19 automatic reports, such as Pareto analysis of failures and costs. In addition, it integrates satisfaction surveys (NPS) to evaluate the service delivered and guarantee the quality of the contractors' work.
The bheed Property Management module is designed to simplify and optimize the management of real estate properties and projects, such as shopping centers, logistics centers, buildings and condominiums. It allows companies to configure each project to the smallest detail, generating a correct security, communication, finance, accounting and human resources process. Its objective is to modernize the operation, automate processes and make decisions based on real-time data.
Financial Management and Accounting: Allows complete automation of common expenses, covering their generation, collection and collection. Its direct integration with the SII stands out, achieving "zero typing" in accounting. It also includes budget management to compare actual versus planned expenses, and purchase orders.
Human Resources: Automates the entire process related to the remuneration of building staff. It has an exclusive portal for workers and facilitates the electronic signature of settlements.
Digital Concierge: Through a web system and app, it simplifies the registration of building events. It allows the control of visits, reception of parcels, application of fines and has a digital intercom system for direct calls.
Resident App: An intuitive application for residents to reserve common spaces and pay their common expenses through integrations with platforms such as Forpay, Khipu and Transbank. In addition, it allows you to report incidents, participate in community events and make inquiries.
Reports and Integrations: The system generates a series of performance indicators and exportable reports. In addition, it has APIs developed for sending data in real time, allowing connection with Business Intelligence (BI) tools, supplier portals and committees.
It is a standardized operational flow that allows administration and accounting to record, calculate and issue monthly charges for a community or project. It guarantees the traceability of operating expenses (invoices, remunerations, basic services), the correct distribution of individual charges to users and rigorous monitoring of collection and late payment.
Preparation and Registration of Expenses: The accountant leads this process by entering the invoices obtained from the SII and basic services between the 1st and 3rd of each month. In case of adjustments, the system allows reductions to be made through credit notes, deferred expenses or reversals of provisions.
Individual Charges and Measurements: Specific consumptions such as electricity, water or gas can be charged to the system individually or by mass upload using Excel spreadsheets. The system is flexible and allows these charges to be distributed through percentages, rates or by assigning direct fixed amounts to each unit.
Remunerations and Centralization: Salary information is provided by HR between the 20th and 25th of the month, entering the system as an "undocumented" expense. Before the closing and issuance of the common expense, all these records (invoices and remunerations) must be centralized in the accounting.
Draft, Delivery and Collection: Before final issuance, drafts and expense histories are generated for review. Final delivery to users must be made within the first 10 calendar days of the month. Residents can pay through transfers, deposits, Khipu or payment portals, and Treasury is responsible for recording and reconciling these credits.
Delinquency Management: Debt control is carried out weekly. When arrears are accumulated for 2 months, formal collection notifications are sent. If the delay reaches 3 months, the enforcement measures of the regulation are applied (such as cutting off services) and, if it persists, the case is escalated to initiate legal action.
The bheed Concierge Module is a comprehensive tool designed to simplify and enhance concierge operations in real estate projects. It allows for effective community management, ensuring fluid communication, strict security control and a well-managed environment between residents, visitors and administration.
Visitor Control: Simplifies the visiting process, allowing the concierge to efficiently control admissions, manage parking access, and notify residents quickly and accurately.
Common Areas and Events: Facilitates real-time supervision, rental and reservation of common spaces. In addition, it allows you to manage scheduled events and access control of guests associated with each activity.
Digital Intercom: Establishes direct and effective communication. It allows concierges to make calls and video calls that residents receive directly on their mobile phones, improving convenience and security.
Parcel Reception: Streamlines the process of receiving, registering and notifying packages destined for residents, guaranteeing that each delivery is managed safely and on time.
Log and Fines: Includes a digital logbook to record and document any relevant event in the community. Likewise, it has a tool to register, manage and notify fines transparently to residents.
The bheed Resident App allows owners and tenants to digitally connect with their real estate project from any smartphone. It facilitates interaction with the community (neighbors, concierges, administration) and centralizes home management, from receiving notifications to reserving spaces.
Common Areas and Events: Allows you to check availability in real time and reserve common spaces. Additionally, users can create events and guest lists that are validated by concierge.
Access Control (My Visits): Residents can register permanent (frequent) or temporary (sporadic) visits, authorizing their entry and assigning parking in advance.
Common Expenses: Facilitates detailed review, downloading tickets and online payment of common expenses and fines.
Communication and Participation: Includes a digital noticeboard to report problems, suggestions or complaints. It also has "Community Consultation" for digital voting, digital intercom to call the concierge and an internal community chat.
Post Sale: Allows you to raise service tickets for construction guarantees, attaching photographs and coordinating technical visits directly with the real estate agency.
The Renta Asset Commercial Module from bheed is a comprehensive technological solution designed to digitize, automate and optimize the management of real estate assets intended for rental. It facilitates the entire commercial and client management process, from property promotion to closing and lease administration.
Flexible Income Portals: Allows you to implement portals for a single multifamily project, multiple projects or individual units. These portals have search engines, advanced filters and detailed property sheets, synchronizing directly with the central system.
CRM Specialized in Income: Centralizes the capture and distribution of leads, offering customized sales funnels (pipeline), intelligent workflows and a panel for executives to manage their tasks and business opportunities.
Marketing and Chatbot Integrations: It connects directly with Meta campaigns to manage leads in real time and offers a two-way chatbot via WhatsApp, allowing you to capture data to the CRM and provide personalized attention.
Automated Document Management: Incorporates a "Document Robot" that is responsible for automatically requesting commercial information from prospects, sending notifications and reminders to ensure that the documentation is completed on time.
Digital Leasing Cycle: The module is complemented with additional tools to manage quotes, reservation payments, online signing of contracts, as well as the collection and billing of rents, unifying the entire workflow.
The Contract Cycle is a process that allows the detailed parameterization of a rental agreement on the platform. It covers everything from the configuration of start and end dates, to the definition of guarantees, readjustments and the association of goods and services. Its correct configuration is essential, since it ensures that all calculations (such as interest, days of rent and common expenses) are carried out automatically at the time of the monthly closing.
Initial Parameterization and Dates: Begins with the configuration of the currency type and the start and end dates of the contract. In addition, it allows you to define the renewal clauses, specifying whether the readjustment will be by CPI, its interval in months and the applicable percentage.
Guarantees, Interest and Fines: The system allows you to register the status of the guarantee (paid or not), its type of payment and whether it is included in the income. Fines and interest for late payment are also configured, and the Maximum Conventional Rate or a specific percentage of daily interest may be applied.
Association of Assets and Income: Allows you to select the units or assets associated with the contract, defining whether the collection is subject to or exempt from VAT. In this step, the income values, the grace periods and the possible staggering of charges over time are established.
Common Expenses and Ancillaries: Common expenses are parameterized and associated with the units, and can have preconfigured values. Additionally, "Ancillaries" can be included, which are configurable additional charges such as cable TV, internet, furniture or pet charges.
Configuration of Accounting Accounts: To correctly reflect the income in the reports, once the contract is created and the goods and services are associated, the accounting accounts corresponding to each concept must be assigned (income, common expenses, consumption and ancillaries).
It is a process designed for administration and accounting teams that seeks to standardize the way in which the records generated in the different operational modules (issuance of invoices, closing of contracts, expenses) are transformed into structured accounting information. Its objective is to guarantee the traceability, control and financial consistency of each project.
Review in the Sales Book: Before centralizing, the information is available in the Sales Book, where users can review, validate and edit the data. It is allowed to modify details of the accounting entry such as the type of account, category, supplier, values and the allocation to Debit or Credit.
Convert to Receipt: It is the central mechanism that transforms operational documents into formal accounting entries. Users can select documents individually or in bulk for conversion, and the system automatically assigns a Folio number to each receipt generated. Furthermore, all centralization is reversible.
Voucher Module: The converted records travel to this module, which is segmented by period. Here you can manage receipts, create new ones manually, delete unwanted ones or decentralize movements.
Integration with Accounting Systems: To facilitate external accounting work, the module allows you to generate bulk upload documents adapted to ERP systems on the market, such as Softland, Yardi and Manager.
Automatic Journal: Once the movements are converted into vouchers, they are automatically reflected and consolidated in the project's Journal, being available for review and export in Excel and PDF formats.
The bheed Check In/Out Module is an essential tool designed to manage and simplify property check-in and check-out, ideal for Multifamily buildings. It works through an ecosystem that combines a mobile application for work in the field and a web platform for control from the office, guaranteeing efficiency, precision and communication in real time.
Standardized Field Flow (Mobile App): Guides the supervisor in 4 key steps: exact registration of meters (basic services), detailed review of inventory and furniture, damage assessment with photographic support and automatic valuation in UF, and finally, closing the process with the digital signature of the tenant or on-site witness.
Management from the Office (Web Platform): Allows the planning and strategic assignment of agendas to supervisors. It offers a dashboard to monitor the status of inspections in real time (pending, urgent, closed) and an auditable history with immutable traceability of all movements.
Synchronization and Collections: It integrates directly with administrative management, automating the transfer of information to settle charges for repairs, consumption or common expenses, facilitating intelligent management of guarantees and avoiding capital leaks.
Data Intelligence (BI): All information captured in the field is automatically structured and can be integrated through APIs with tools such as Power BI, allowing the generation of personalized dashboards, controlling costs and making strategic decisions based on data.
The SAC Module (Customer Service) is a system designed to centralize and manage interactions with customers. It works by generating "tickets", using pre-established questions to solve everyday problems in an agile way. This allows us to standardize service on specific channels and facilitate the work of executives.
Control Panel (Dashboard): Presents a visual summary of the status of all tickets. Quickly displays the total number of requests and classifies them by status: pending, in process, urgent, completed, on time, and out of time. It includes a detailed grid with information such as the project, unit type, problem type, requester, responsible, priority and status.
Detailed Ticket Management: When opening a ticket, the executive can review the complete information of the client (RUT, email, telephone) and the property (project, tower, asset number). In addition, it allows you to edit the detail to change the status, reassign the person responsible or add new items to the attention.
History and Follow-ups: A core feature is the ability to add "New Follow-ups" to an open ticket. Each time a follow-up is added, indicating priority, origin, observation and flow, a new care milestone is generated. These milestones are recorded chronologically in the "Monitoring List", leaving immutable traceability of all the management carried out.
bheed's Maintenance Operations Module (Facility) is a comprehensive technological solution designed to plan, execute and supervise all preventive and corrective maintenance activities on real estate assets. Its objective is to optimize the useful life of the facilities, anticipate failures, coordinate suppliers and guarantee continuous operation through rigorous, traceable and automated control.
Preventive and Corrective Plans: Allows you to configure maintenance routines with scheduled frequency, associating specific tasks with suppliers and managers, in addition to managing corrective maintenance for unscheduled emergencies.
Mobile Application in the Field: Supervisors and teachers have an App to review their agendas, perform guided inspections by zones, report failures with photographic support and close work orders (OT) by capturing the digital signature on the spot.
Supplier Management and Evaluation: Centralizes the control of contracts and categories of specialists, and includes surveys and a rating system to evaluate the performance of each supplier at the end of the work.
Control of Tickets and Agendas: The findings in the inspections generate automatic tickets for resolution. An interactive calendar and agenda management allow technical team visits to be organized efficiently.
Dashboards and Alerts: Control panels that show the status of the units (maintained, pending, expired) and management reports. The system sends automatic notifications and warnings to ensure that no maintenance is forgotten.
The bheed ecosystem is powered by connecting with leading verification, payments, tax entities and open banking services. These integrations allow you to automate workflows, avoid manual data loading, and offer a more fluid, modern, and secure experience to users.
Financial Verification and Analysis: Connection with Infocheck to validate identity, background and scoring, which allows safer commercial decisions to be made. In addition, it integrates with Destacame to evaluate the financial behavior and credit health of prospects in detail.
Tax Management: Direct integration with the SII (Internal Revenue Service) for the issuance, consultation and reconciliation of invoices and tax documents completely online, simplifying the accounting burden.
Open Banking and Transfers: Use of Fintoc (Open Banking) for the banking connection, allowing the reconciliation and verification of payments in real time. It also includes Khipu, facilitating collection through bank transfers with automatic reconciliation.
Payment Gateways and Cards: Robust integrations with Webpay for debit and credit card payments with a secure checkout. Forpay is added to centralize collections, manage subscriptions and unify reports, in addition to enabling other alternative gateways to maximize collection options.
The bheed ecosystem uses integrations via API to function as a centralized engine for receiving and distributing prospects (leads). Its objective is to capture the traffic generated by marketing campaigns in real time, connecting the different sources (Meta, Google, websites) directly with the CRM. This eliminates the need for manual processes, ensuring that the sales team receives business opportunities instantly.
Integration via API (Web and External Forms): Facilitates the connection of landing pages and third-party websites with bheed through a technical Integration Kit. The data entered by clients travels securely and is automatically associated with the corresponding administrator.
Direct Integration with Meta (Facebook & Instagram Ads): Through administration permissions, bheed is natively linked to automatically read and process all contacts generated through Meta's Lead Ads forms.
Synchronization and Traceability (Google Ads): The system allows the configuration of tracking parameters (UTMs). This ensures the correct identification, classification and attribution of leads to their respective campaigns and sources of origin.
Real Time Distribution Center: A central control panel (The Core) where all data converges. It allows the marketing team to visualize the chronological entry of leads and validate the effectiveness of the integration without information being lost in "digital limbo".